State of the Game: Week 8

 

Check out our Discord, Facebook, Twitter, and Twitch to get the latest development news and updates.

 

 

Morning fellow Voltura vanquishers!

 

We are getting very close to the upcoming Relic Subclass update and wipe (currently scheduled for August 11th); with only a week left until the update, we wanted to properly warn everyone of the upcoming wipe, why we are doing it, and what it exactly entails. 

 

Wipes are something we know are stressful for a large number of players; a lot of time and effort has been spent into creating the perfect fort or class build. We totally understand and don’t take the decision to wipe lightly, but believe that sometimes it is the best thing for the game, team, and the community as a whole to start completely fresh.

 

Our team is currently focused on resolving bugs, fine-tuning gameplay, and polishing current features, and with any hope, players coming back to Torchlight III with a fresh account and characters after the Relic Subclass update will be able to enjoy a very different and interesting initial experience than their previous playthroughs. 

 

Everyone will get to have this experience together again; a second Early Access launch complete with Echonok, Contracts, revamped Lifebound mechanics, Fazeer’s Dun’djinn, more skill slots, new Relic Subclass skill trees, and with any luck (and a lot of time and effort) a lot fewer server issues, rubberbanding, loading screen times, bugs, and general lag.

UPCOMING WIPE FAQS

 

 

• What will remain of my account / character after the update and wipe?

Nothing. Everything will be wiped clean, this includes your Fort, your mailbox, any items you’ve stashed, and all character and account data. Nothing will remain on your account and you will be starting the Torchlight III experience fresh alongside everyone else.

 

• Why would you do this? Can’t you make a tool that could [insert desired item/area to salvage]?

The amount of time that would have to be spent in creating a data migration tool in order to preserve specific elements of the game would take away from time that could be spent creating new features, fixing bugs, and providing a more stable gameplay experience.

Additionally, there are many parts of the game that we have updated since Early Access launch and the team wants to be able to view some of the specific areas that have received tuning, updates, or fixes since that time.

Wiping everything completely allows the team to view player progression, including balance and bugs, without the confusion of old data or issues related to bad data migration.

 

• Are you going to wipe again?

Yes. As stated on our Early Access FAQs, listed on the game product page, there is a scheduled wipe at the end of Early Access, which will be just prior to the launch of the game. In addition to the team being able to provide more aggressive updates and bug fixes prior to launch, the community will also be able to have a chance to all start on the same foot with all the latest updates, bug fixes, and tuning.

As with this upcoming wipe, the scheduled wipe at the end of Early Access is a complete data wipe. Your Alpha and Early Access gifts will still be available to your account, but all progress will be cleared and all players will start fresh at the launch of the game.

 

• So why did you give us in-game items if we can’t keep them?
  Why not have some fun before the wipe? Some players may want to spend the last week or two in-game building insane forts, trying new builds, or rampantly gambling when they might otherwise be more frugal.

 

• So why not give us in-game items AFTER the wipe?

The design team will be carefully watching the economy and player progression after the wipe. It will be important and easier to study and discern real concerns/issues if they are not clouded by other sources of currency/resources. This does not mean that we won’t provide in-game gifts in the future, it just means that it won’t be as excessive as our pre-wipe gifts and most likely won’t occur right after the next big update.

With this update and wipe, all players will be able to provide suggestions, feedback, and bug fixes while experiencing the natural and intended progression of the game. The team won’t be confused or spend time trying to troubleshoot errors and issues surrounding data migration and we can focus our efforts and time on more important areas of the game, including stability and bugs.

 

We’re working hard to make Torchlight III a new, unique and improved experience for the Torchlight series. We’re excited to see how the inclusion of the new Relic Subclass skill trees, additional skill slots, and all the overall improvements feel to the community as they are rolled out on a fresh launch.

As always, thank you for your continued support, feedback, and bug reports as we progress through Early Access. You’re making Torchlight III a better game, one update at a time.

 

- Max

 

 

We are always in a continuing process to scrub and review bugs that have been reported to our Support Center, but we wanted to highlight a few of the most critical, highly reported, and consistent issues players are still encountering and any updates we might have for those specific problems. This is not an exhaustive or complete list of reported issues.

 

CTRL + D copies your Debug information to your clipboard. Logs can be found in your %localappdata%\Frontiers\Saved\Logs windows folder.

Please send logs and debug information to feedback@echtra.net
You can also post logs and details to any new or existing submissions here: http://tl3feedback.echtragames.com

 

OPEN ISSUES

 

Pets not attacking.

https://torchlight3.nolt.io/219

• No updates at the moment, still investigating.

 

Achievements are triggering for players upon logging into the game for the first time.

https://torchlight3.nolt.io/386

• We have pushed a hotfix recently to address some Steam achievement issues. We don’t have any further updates on whether these achievements will be removed at launch or not.

 

Teleporting to Fort should spawn you at the waypoint.

https://torchlight3.nolt.io/317

• This is a good suggestion, we will implement in a future patch.

 

Ultrawide resolutions don’t fit perfectly & UI scaling option.

https://torchlight3.nolt.io/576

• We are continuing to work towards a UI scaling option within our settings menu and a better resolution for Ultrawide monitors. 

 

It is not possible to disenchant Pet Collar and Pet Tag.

https://torchlight3.nolt.io/56

• We have fixed this before, but player reports indicate the issue has come back. We are investigating.

 

Players are reporting they are unable to get to Lake Gobdunk; taking the way point from the Lakeside Clearing takes them to Guarded Path.

https://torchlight3.nolt.io/1949

• Some players experience issues being able to travel to Lake Gobdunk via waypoint. We had hoped this was fixed in a previous update, but are currently reinvestigating the issue.

 

UPCOMING FIXES

 

The next big update is scheduled for 08/11/2020, includes a wipe, and contains fixes for all of the following issues:

 

‘Rubberbanding’ and General Lag

https://torchlight3.nolt.io/1602

• We know some players are experiencing increased lag/rubberbanding since the last major update. We have a couple of fixes ready, but we continue to work to improve this and it’s our top priority.
• As always, if you continue to experience disconnects, lag, and connection issues, please send your logs and debug information (see above) to feedback@echtra.net with an appropriate title for the problem.
• Australian servers are not yet available, but we still plan to bring them online in a future patch.

 

We are aware that some areas are not spawning bosses.

https://torchlight3.nolt.io/1495

• This is fixed for an upcoming update.

 

Some players report the game runs ‘hot’.

https://torchlight3.nolt.io/1033

• Benchmark settings are being updated in a future update which is most likely causing some computers to run ‘hot’. 

 

Not enough quest items to complete quests.

https://torchlight3.nolt.io/1568

• There is an underlying fix that is being worked on that will hopefully address many of these issues. However, please continue to report any quests that are not resolving properly, including quests that don’t drop enough items.

 

Some players are reporting getting stuck in loading screens.

https://torchlight3.nolt.io/1527

• The team has a fix ready for a future update. Anytime you experience infinite loading screens, travel issues, connection problems, weird black screens, etc - please send us your debug info and logs (see details above) and we will try our best to do what we can to get the issue resolved.
  
   

Players report pets are not able to go back and sell things.

https://torchlight3.nolt.io/1846

• A potential fix is ready for an upcoming update.

 

TROUBLESHOOTING

 

Unable to log into the game.
https://torchlight3.nolt.io/1900

• If you are having trouble logging into the game we have the following suggestions to try before sending us more info:
  • This usually occurs when Steam is not properly connected. Are you able to connect to other games that require an (online) Steam connection?
  • Are you connected to the internet and launching the game through the Steam library?
  • Have you rebooted the game, your PC, and verified the Steam files?
  • Are any 3rd party apps (like torrent software, anti-virus, firewalls, etc) or ISP blocking your connectivity or ports?
    • We’ve received reports of firewall and antivirus blocking Torchlight III, please verify your 3rd party programs are not suppressing the connection between Torchlight III and your internet connection.
  • Is your clock properly set?
  • Are you using Steam Proton? A Steam SDK update seems to have stopped this from working for players. We don’t formally support Linux or 3rd party programs, but may be able to further investigate the issue in the future. Some players have told us that Vanguard (and other anti-cheat/virus) can be blocking the connection - you may want to remove or review your 3rd party programs.
  • If you have confirmed all of the above and still haven’t been able to log in, please send us your logs in an email and we will review the issue further.

 

Multiple duplicate Fort Decorations cannot be deleted, sold, or removed from your inventory.

https://torchlight3.nolt.io/94

• Quest rewards should no longer be giving fort items that are duplicates of Contract rewards. For the moment,  you can create a new character, transfer the excess items to that character via the Shared Stash, and delete the new character to delete the items from your account. 

 

Luck Tree sprout is unobtainable.

https://torchlight3.nolt.io/768

• We know. We’re sorry! The upcoming wipe should hopefully resolve the root issue that causes this problem. See the above instructions for getting rid of it while you wait for the wipe.

 

Your bugs and feedback are greatly appreciated and can be posted on our Support Center at any time. We will continue to post updates and want to thank you again for the patience, reports, logs, and in-game pet adoptions. <3