As we announced in December, starting Thursday, March 2nd, 2017 (after maintenance) Neverwinter will no longer be supporting Windows XP and Direct3D9, or Video Cards with a Direct3D Hardware Feature Level less than 10.0. Since the announcement, we have been following up on player’s concerns and feedback and we feel the impact on the playerbase should be minimal.
If your system meets the requirements but you are still experiencing issues when using D3D11, please contact support -referencing this post- and provide the following information:
Please note that submitting this information to CS will allow us to best gather the necessary data regarding any new issues and is not meant to be for direct troubleshooting support.
As a reminder, Neverwinter has never officially supported Mac or Wine. While some players have found ways to use these OS and applications for Neverwinter, after Thursday’s update this will no longer be possible.