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Hello Captains!
We've just launched the new Star Trek Online website, and we're sure you have questions. Below you will find our FAQ on Account Linking, as well as important information about this change. Also, please bookmark this link as we will also be updating it as more questions come up.
How do I link my accounts?
Navigate to https://my.perfectworld.com/sto and login. This will take you through the linking flow. Be sure to select the correct radio button for your account type.
Why are we linking accounts?
By linking your Perfect World Entertainment and Cryptic accounts, you will enjoy a more streamlined process in accessing your information and logging into your favorite games. Doing so will also allow the friends you play with to find you more easily in other titles.
How do I purchase ZEN?
Navigate to our billing page at https://billing.perfectworld.com/charge. You'll be able to purchase ZEN in a number of ways, including prepaid ZEN cards, credit cards and PayPal.
How do I transfer ZEN to a server?
When you buy ZEN, it gets added to your wallet, which you can view at https://billing.perfectworld.com/mywallet. From there, you'll be able to select which game, then which server you want to transfer ZEN to.
What if I don't want to link?
Account linking will soon be non-optional. If you have a Cryptic account and link now, you can claim a special item in Star Trek Online. Also, the sooner you link, the better chance you have of getting your preferred account name and display name.
What about my Cryptic Points?
Cryptic points currently on your account will remain on your account - you won't lose them, but you can only use them in Star Trek Online or Champions Online. Once you've linked your account, you can take advantage of the many payment options to purchase Zen.
What if I don't have a PWE account?
The linking flow will walk you through creating one. Chances are, we've even reserved your account name and @handle.
What if I don't have a Cryptic account?
That's okay. When you login to the Star Trek Online or Champions Online website with your PWE account, we'll grant your account the proper credentials to play all Cryptic games. You won't have to do anything except maybe choose an @handle.
Why are the boxes red? It won't let me have my account name/@handle!
Couple things to check:
1. You can't have the same acount name and display name in the PWE system. If yours are the same, decide if you'd rather it be your login or your public name, and pick something else for the one you care less about.
2. If they're not the same, it's possible that one or the other is already taken in the PWE system, and you'll need to select something else.
It won't let me have my email address!
If it says your email address is already in the system, try recovering your PW login name and password here: https://register.perfectworld.com/account/forgotid.
What are the Privacy and Data Protection Policies?
The protection of your privacy and personal information is very important to us. Please visit our Privacy Policy page to learn more about how we safeguard your account information.
But I only get 80 CP for every 100 Zen!
The Zen to CP conversion rate is the the same as the cash to CP conversion rate. Zen is $1 : 100 Zen. CP is $1 : 80 CP. You'll receive the same number of CP you always did for the same dollar price.
Got any more questions? We'll be updating the FAQ entry for this if additional questions arrive, and you can also get answers for any other questions at our Knowledge Base FAQ section.
