State of the Game - Week 1

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Hello Torchlight adventurers,
 

Every launch of an online game brings with it the certainty that everything that could go wrong, will. And Torchlight III didn't disappoint! The crowds streaming in had the predictable effect of overwhelming our servers and exposing the breaking points that our Beta didn't touch. But, 36 hours of the heroic effort by our server team restored order and thousands of players are now finding loot and vanquishing monsters left and right. Even though we're in Early Access, where the whole purpose is testing and fixing, we fully understand players’ frustration when they can't play. But, thankfully, we quickly regained our footing and can now do what we are really here for - listening to our players and steering the remaining months of development according to their feedback, desires, and fixing the bugs they find. Going forward, in the coming weeks and months we will be adding our third act, our contracts and fame systems, and our all-new unannounced end game feature. We hope the players enjoy the journey with us, and we thank them for their support and their valued feedback.

With that in mind, we also wanted to update you on the most frequently reported and critical issues. There are other bugs and problems, but here are the few we have heard the loudest and are working to resolve them:

• Some stability issues including log in issues, disconnects, and travel problems.

This is an ongoing battle that we will continue to improve upon. If you continue to have major connection issues, please send us the following to feedback@echtra.net:

Any Available Debug Info

You can copy your debug info in-game by pressing Cntl + D and paste it into a Text Document or other program to save and send it along to us.

Any Available Game Logs

They will either be in your %localappdata%\Frontiers\Saved\Logs folder

or in your 

<steamlibrary>\steamapps\common\<torchlight 3 install dir>\Frontiers\Saved\Logs directory.

• Reliquary quest is breaking when players place Reliquary before the quest starts.

Will be fixed in an upcoming patch, if you still have issues after the patch where this is released, we will ask you to contact us directly so we can help you resolve it.

• Ember Cores stop dropping for players.

Most likely related to the issue above but will verify and follow up with more details.

• Confusion about Murky Miasma, players think they can't get there when in reality this is showing wrong on the map, it should open up from Acrid plains.

The team is aware and will update.

• Luck Tree quest breaks and Sprout or Tree seems to disappear from all available inventory.

We are still investigating this.

• Players can create character or pet names with non-Latin glyphs, which are then prevented from entering the world. These names should be prevented from being entered in the first place.

Fix is ready for this for a future patch.

• Players are reporting no damage occurring in Firebelly Village (maybe related to server issues)

Still under investigation.

• Players are reporting they randomly warp to the wrong fort or combat location (even maybe with another player).

Still under investigation.

• Players think they can't scroll right in the Frontier Menu - we need to make this more clear.

This is being worked on to make it more obvious that you can scroll through the Frontier map and have no need to close out the Quest menu.

• Players reporting getting spawned under the level in boss fights.

Still under investigation.

• Bugswat Burrows not showing correctly on the map which confuses players. Additionally, some cannot click to get in due to navmesh issues.

Fix ready for an upcoming patch.

• Some players cannot find each other in combat or town instances after they have grouped together successfully.

Still under investigation.

• Players using Steam nicknames not receiving party invites.

The problem is understood and we are working on a fix.

You can continue to report bugs and feedback on our Support Center and we will continue to update everyone and send out patches as we resolve problems. Thank you again for the patience, help, logs, and positive vibes as we have worked to smooth out our game/product better for our future launch.
 

- Max