PLEASE READ THIS PRIVACY POLICY CAREFULLY. IT DESCRIBES DETAILS ABOUT HOW WE COLLECT, USE AND DISCLOSE YOUR PERSONAL INFORMATION.
Thank you for reading our Privacy Policy and visiting our websites located at www.arcgames.com, www.torchlight1.com, www.torchlight2.com, www.torchlight3.com, www.haveanicedeath.com, www.hyperlightbreaker.com, www.iplayufogame.com, www.playstartrekonline.com, www.playneverwinter.com, www.playchampionsonline.com, www.playpwi.com, www.gogigantic.com, www.remnantgame.com, www.playfrosthaven.com, www.chipnclawz.com, and www.playfellowship.com (or any subsequent URL which may replace them), and all officially associated micro-sites, mobile sites, subdomains, directories and subdirectories of such sites (collectively, our “Websites”). Arc Games Inc. (“Arc Games”, “we”, “our”, or “us”) uses and maintains this Privacy Policy (“Privacy Policy”) that summarizes when and how your Personal Information is collected, used, safeguarded and disclosed in connection with your use of our Websites, and any games and game platforms, client software, downloaded software, or servers operated by Arc Games through our Websites or otherwise supported by Arc Games on our Websites (collectively, our “Games”), and all features, functions, software and services offered through this Website. Our Websites and Games, and the features, functions, software, publications and services offered through our Websites and Games collectively constitute our “Services.” This Privacy Policy also describes the choices available to you regarding the use of, your access to, and how to update and correct, your Personal Information. We reserve the right to change this Privacy Policy at any time. If we make any material changes to this Privacy Policy, we will take steps to notify you by email, when required by applicable law (sent to the email address specified in your account), and we will provide a notice on our Websites prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
If you reside in California, please also see our Supplemental California Privacy Statement. If you reside in the European Economic Area or the United Kingdom, please also see our Supplemental UK and EEA Privacy Statement.
1. What is Personal Information?
As used herein, the term “Personal Information” means information that is linked or reasonably linkable to an identified or identifiable individual, such as a name, address, telephone number, mobile number, email address, or other account number, information about that individual’s location or activities (such as information about his or her use of our Services, IP addresses or mobile device identifiers), and demographic information (such as date of birth, gender, geographic area and preferences). Personal Information does not include “aggregate” information, which is data we collect about the use of our Services or about a group or category of products, services or users, from which individual identities or other Personal Information has been removed. Aggregate data helps us understand trends and our users’ needs so that we can better consider new features or otherwise tailor our Services. This Privacy Policy in no way restricts or limits our collection and use of aggregate information.
2. What Information Do We Collect and For Which Purposes?
Information You Actively Provide
Personal Information may be collected in a number of ways when you visit or use our Services. For example, we may collect your name, address, email address, user name and other contact and demographic information when you register and set up an account, or contact us by email or other means for any reason. When you make a purchase, we may also collect your credit card or other payment or billing information. Personal Information may also be collected if you provide such information in connection with creating a profile or group, leaving comments, posting content, sending a message to another user or participating in any interactive chat rooms, forums, social media platform or other features on our Websites or Services, or when you use our Games. In addition, from time to time we may collect demographic, contact or other Personal Information you provide in connection with your voluntary participation in surveys, sweepstakes, contests, games, promotional offers, and other activities. You can access certain portions of our Services without providing us with any Personal Information. However, you will not be able to utilize certain features that require registration or the receipt of necessary Personal Information unless certain information is provided.
From time to time, we post customer testimonials/comments/reviews on our Services which may contain Personal Information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to update or delete your testimonial, you can contact us at privacy@arcgames.com.
Facebook Connect
You can log in to our Services using Facebook’s sign-in service (“Facebook Connect”). This service will authenticate your identity and provide you the option to disclose certain Personal Information to us such as your name and email address to pre-populate our sign-up form. Facebook will also provide certain information to us; namely, the user ID associated with your account, an access token necessary for us to use Facebook Connect, any information that you have permitted Facebook to disclose to us, and any information you have made public on Facebook. If you allow us access to your friends list, your friends’ user IDs, and your connection to those friends, we may collect such information and use it to make your experience more social, and to allow you to invite your friends to use our Services as well as provide you with updates if and when your friends join our Services. You should always review, and if necessary, adjust your privacy settings on Facebook before using Facebook Connect to log in to our Services. You may also unlink your Facebook account from our Services by adjusting your Facebook settings. You may also have the option to post information about your activities on this Service to your Facebook profile page to disclose to others within your network.
Log Files
When you use our Services, some information is also automatically collected; namely, your Internet Protocol (IP) address, your operating system, the browser or mobile device type and language, access times, the address of a referring website, and your activity on our Services. We also use website analytics tools on our Services to retrieve information from your browser or mobile device, including the site you came from, the search engine(s) and the keywords you used to find our site, the pages you view within our Services, your browser add-ons, and your browser’s width and height and other information that assists us in improving our Services. We also deliver advertisements and provide website analytics tools on non-Arc Games sites and our Services, and we collect information about page views on these third party sites as well.
Tracking Technologies
We may collect certain information through the use of “cookies” or other similar tracking technologies to analyze trends, administer our Services, track users’ movements around our Services, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level. Please see our Cookie Policy for more information.
Device Identifiers
When you access our Services by or through a mobile device (including smart phones or tablets), we may use, access, collect, monitor and/or remotely store one or more “device identifiers,” such as a universally unique identifier (“UUID”). Device identifiers are small data files or strings stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by us. A device identifier may convey information to us about how you browse and use our Services. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through our Services. Some features of our Services may not function properly if use or availability of device identifiers is impaired or disabled.
User Identifiers
When you access our Services, we use, access, collect, monitor and/or remotely store one or more “user identifiers.” User identifiers are small data files or strings assigned to a user that will be used to enable you to continue in-game progress, use games across multiple platforms and help associate your identity across multiple platforms. A user identifier may convey information to us about how you browse and use our Services. A user identifier may remain persistently on your device or computer, to help you log in faster and enhance your navigation through our Services. Some features of our Services may not function properly if use or availability of user identifiers is impaired or disabled.
Location Data
When you access our Services, we may use, access, collect, monitor and/or remotely store “location data,” which may include your geographic location, your physical location including your general geolocation and/or IP addresses. Location data may convey to us information about how you browse and use our Services, in order to aid us in the provision of our Services to you.
Your desktop or mobile device settings may allow you to disable or block location-based services, which will prevent our Services from accessing your location information. If you choose not to provide this information, you may not be provided with content specific to your location, and we or our marketing partners may not be able to provide you with the applicable personalized services and content. In addition, some features of our Services, particularly location-based services, may not function properly if use or availability of location data is impaired or disabled.
Data Collected To Prevent Unauthorized Use and Unauthorized Software
When you play our Games, we may use software functions designed to detect unauthorized use of our Services or unauthorized and malicious programs. In this context, we may access, collect, monitor and/or remotely store screenshots of game play, information relating to hardware capacity, modifications related to our Game software, signatures, profiles or names of known unauthorized or malicious third party programs, files or processes that enable or facilitate cheating, unfair advantage or hacking of our Games or Services. If unauthorized or malicious programs are detected, our Game software may also communicate to us the users account and User ID and information about the unauthorized or malicious program or its use.
Information Collected in Console Games
When you access one of our console Games on a console platform (such as PlayStation™ Network, Nintendo Switch™ or Microsoft Xbox), we collect the following information automatically through your use of our Services: Internet Protocol (IP) address, log data (time and period), in-game items and behaviors, achievements you have completed in the game, and other users you referred.
We also obtain information from the operators of the console platforms. For example, if you play one of our Games on a network-connected console of Sony, Sony may provide us with your PSN Online ID, country, gender, age, “Friends” and block list in the console platform. The disclosures of such information by console platform operators to us will be subject to the privacy policy of the relevant console platforms: PlayStation™ Network, Nintendo Switch™, and Microsoft Xbox.
Information Collected from Third-Party Sources
In certain instances, we also collect certain information about you from third-party sources. For instance, when you use payment gateway vendors such as PayPal to enter into transactions for our services, we may obtain Personal Information about you such as your first and last name, email address, billing address, and phone number.
No Special Categories of Information
We do not request or intend to collect any information on health, race, religion, political opinions, philosophical beliefs, sexual preferences or orientation, or other sensitive characteristics. We also want to kindly remind you to be cautious when disclosing this information about yourself (or others) in our forums.
3. For What Other Purposes Do We Use Personal Information?
We described above the purposes for which we use certain types of Personal Information in specific contexts. We may also combine the Personal Information we receive about you in different contexts and use Personal Information for the following purposes:
If you provide us Personal Information about others, you should make sure you have obtained their consent first or have a lawful basis to do this. In such case, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
4. How and To Whom Do We Disclose Personal Information?
We will disclose your Personal Information to third parties only in the ways that are described in this Privacy Policy.
Our Service Providers
We may disclose Personal Information to affiliated and unaffiliated vendors, consultants and other service providers (“Service Providers”) such as our credit card processor and our Live Chat vendor who are engaged by or working with us in connection with the operation of our Services and who need access to such information to carry out their services for us. We provide access to the information they may need to provide their services to us under reasonable confidentiality terms. In some cases, our Services Providers may be directly collecting the information from you on our behalf. We require Service Providers to only use Personal Information they obtain from us to provide their services to us.
Advertising and Analytics Business Partners
We may disclose your Personal Information to third-party business partners who assist us by serving you targeted advertisements on or off our Services, providing you with our offers, surveys or marketing messages, or providing us with analytic services. For example, we may disclose your contact details (such as email or phone number) to Meta in order to use Facebook's Custom Audiences, which enables Meta to identify and advertise to you on the Facebook platform.
Third-Party Business Partners Providing Complementary Services
We may enter into relationships with third-party business partners to make specific services or offers available directly to you where their services and offers are complementary to our own Services. With your prior, informed and opt-in consent, we may disclose your Personal Information to such business partners so that you can accept or learn more about their offers and services.
Social Media Platforms
If you use third-party social media functions on our Services, such as a social media platform’s “Add This” or “Like” button, the operator of the social media platform collects information about that interaction and may link it to information the operator already holds about you.
Disclosures In Response To Legal Obligations
We may access, disclose or preserve Personal Information, including the content of your communications, in the good faith belief that we are lawfully authorized by public and governmental authorities, regulators or courts, or when required to do so, including to meet national security or law enforcement requirements, or that doing so is reasonably necessary or appropriate to comply with the law or with legal process or authorities, respond to any claims, or to protect the rights, property or safety of Arc Games, our users, our employees or the public, including without limitation to protect Arc Games or our users from fraudulent, abusive, inappropriate or unlawful use of our Services.
At Your Consent Or Direction
We may disclose your Personal Information to any other third party with your prior consent or at your direction.
Publicly Available Information
You understand that when you use the community features of our Services, information you post in public or private groups, forums, and other interactive areas of our Services, as well as any information you disclose to individuals through our Services, will be available to other users and in some cases (such as when you post to a public area of the Service) may be publicly available. We recommend you be cautious in giving out Personal Information to others or disclosing such information in public or private online forums. We are not responsible for the actions of any third parties to whom you disclose Personal Information. To request removal of your Personal Information from our community forums or other public areas, contact us at privacy@arcgames.com. Even if you removed information that you posted to our Services, copies may remain viewable in cached and archived pages of our Services, or if other users have copied or saved that information. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
Disclosures Due to Business Transactions
Personal Information may also be disclosed or transferred as part of, or during negotiations of, any Business Transaction, subject to compliance with applicable laws.
5. Where Is Your Personal Information Processed?
To be able to also use your account on our Websites and in our Services and to be able to choose a server located in the United States or in Europe for gaming, the information relating to your account and use of our games is transferred between Arc Games Inc. located in the United States and Arc Games B.V. located in the Netherlands. We also transfer data to the following locations where our third-party Service Providers and business partners are located: United States of America and Canada.
6. Links to Third Party Sites
Our Services contain links to other websites not part of our Services. We do not control such sites or their activities. Any Personal Information you provide on the linked pages is provided directly to the third party or third parties that operate such sites and is subject to their respective privacy policy. We are not responsible for the content or privacy and security practices and policies of third-party websites to which we link. Links from our Services to third parties or to other sites are provided for your convenience only. We encourage you to learn about their privacy and security practices and policies before providing them with Personal Information.
7. Hardware Capacity Communication
You understand and agree that when you download a Game, in order to be able to use the Game, the Game software may monitor and communicate to us information from your computer relating to hardware capacity.
8. Monitoring of Communications
You understand and agree that when you communicate with other users within a Game or utilize any interactive features available on our Services, such as instant messaging, forums or chat rooms, such communications and postings are transmitted through our servers, and we may, but are not obligated to, monitor all such communications and postings, including those that are designated as “private,” to the degree that laws and regulations enable us to do this.
9. What Steps Do We Take to Protect Personal Information Online?
Arc Games endeavors to take reasonable precaution to safeguard and secure the Personal Information we collect through our Services. We have put in place physical, electronic, and managerial procedures that are designed to prevent unauthorized access, loss, or misuse of Personal Information. For example, Arc Games uses SSL (secured socket layer) technology to encrypt your transmission of sensitive information to us, such as account passwords, credit card numbers and other payment-related identifiable information.
In addition, we restrict internal access to Personal Information to employees who need the information to perform their duties. The unauthorized access or use of such information by an employee is prohibited and constitutes grounds for disciplinary action.
Additionally, our information management systems are configured in such a way as to block or inhibit employees from accessing information that they have no authority to access. You should note that our Services Providers may be responsible for processing, handling or storing some of the Personal Information that we receive. They are not authorized to market to you independently. These Service Providers are contractually required to safeguard and secure the Personal Information they received from us. Although we strive to protect your Personal Information, you should be aware that information sent over the Internet is not completely secure and may be intercepted or accessed by third parties. Therefore, we cannot guarantee the security of such information.
10. What Choices Do You Have Regarding the Use Of Your Personal Information?
Arc Games gives you certain options to control the collection, use, and disclosure of your Personal Information. We will ask for your consent before disclosing your Personal Information to third parties where required by applicable laws.
When you create an Arc Games account (i.e., the account on our Services, excluding any account on third-party platforms, such as Google Play, Facebook, PlayStation™Network, etc.), you can manage the Privacy Settings of your profile. Please visit “My Account” section on our Websites to change the Privacy Settings of your profile.
You may opt out of certain emails and other communications, including marketing and promotional emails, by following the unsubscribe instructions included in these messages. You may also manage email newsletters and updates in the “My Account” section on our Websites. This may not affect our ability to send you Service- and account-related emails or to use your Personal Information as otherwise described in this Privacy Policy.
Arc Games may send you marketing and promotional postal mail about our products and Services. If you would like to have your name or any other Personal Information removed from our mailing list or our systems, contact us at privacy@arcgames.com.
Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of browser or mobile device, it may not be possible to delete or disable tracking mechanisms. Note that disabling cookies and/or other tracking tools prevents us and our business partners from tracking your browser’s activities in relation to our Services, and for use in targeted advertising activities by us or third parties. However, doing so may disable some of the features available through our Services. If you would like more information about cookies and targeted advertisements or to opt out of having this information used by companies that are part of the Network Advertising Initiative, please visit www.networkadvertising.org/choices.
11. Children’s Privacy
Children under the age of 13 are not eligible to use our Services. Our Services are not directed to children under the age of 13. Arc Games does not intentionally collect Personal Information from children without seeking any required parental consent in accordance with applicable legal and regulatory obligations, such as the U.S. Children’s Online Privacy Protection Act (“COPPA”). If we discover that we have inadvertently collected information from children under 13, we will delete the child’s information from our systems as soon as possible or otherwise handle the Personal Information in accordance with applicable laws. If you become aware that Personal Information about a person under 13 has been provided to us, please immediately contact us at privacy@arcgames.com.
We may ask you to provide age-related information for age verification to assist us with compliance with laws and regulations, including COPPA. Such information that we may request in connection with age verification may be your date of birth. If a parental consent is required and if a parent provides their consent, parents can review the account settings and make choices with regard to their child’s account and data.
12. How to Review, Update, Correct, or Delete Personal Information and Exercise Other Rights
Individuals in certain jurisdictions have legal rights to obtain confirmation of whether we hold Personal Information about them, to access Personal Information we hold about them (including, in some cases, in portable form), and to have the Personal Information corrected or deleted in appropriate circumstances. Individuals may also have legal rights to object to our uses or disclosures of Personal Information, request a restriction on its processing, or withdraw their consent to our use of the information. If you wish to exercise any of these rights, please submit a ticket using our Customer Support website: support.arcgames.com or email us at privacy@arcgames.com. If you choose to have us delete all of your Personal Information, you will have to delete your Arc Games account (if you have one), and you may need to open a new user account to begin receiving our Services again. The rights and options described above are subject to limitations and exceptions under applicable law. We will respond to your requests to exercise your privacy rights in accordance with applicable law. We may request additional information from you to verify your identity and complete your request. If we deny your request, we will explain why.
13. Data Storage
We store Personal Information for as long as we reasonably need it to fulfill the purposes for which it was collected. We may retain certain information for legitimate purposes or as required by applicable laws.
14. Contact Us
If you have any questions, concerns, or comments regarding this Privacy Policy, please contact us via email at privacy@arcgames.com or by writing to us at the appropriate address below:
If you are in the European Union, you may also contact Arc Games B.V. for inquiries regarding your Personal Information by regular mail at the following address:
Arc Games B.V.
Attn: Privacy Policy Inquiry
in Herikerbergweg 181 Unit 4.3
1101 CN, Amsterdam, The Netherlands.
If you are outside the European Union, you may contact also Arc Games Inc. for inquiries regarding your Personal Information by regular mail at the following address:
Arc Games Inc.
Attn: Privacy Policy Inquiry
100 Redwood Shores Parkway, 2nd Floor
Redwood City, CA 94065
United States of America.
Last modified: May 14, 2025