This site uses cookies to improve your browsing experience. By continuing to browse Arc Games you are agreeing to use our cookies. Get more information Dismiss
You're using an unsupported web browser. Some features may not work correctly. Please check out our list of supported browsers for the best experience. Dismiss

Gigantic

Anti-Cheat Testing this Wednesday, 7/26

By MO Evangelos
Wed 26 Jul 2017 10:00:00 AM PDT

Hello everyone! In our ongoing endeavor to counteract the early hacking and cheating efforts in Gigantic, we are going to be running tests with our anti-cheat systems this Wednesday, 7/26, starting around 10:00a PDT (1:00p EDT / 7:00p CEST). These tests will take place on the Arc and Steam environments, and will be monitored closely by our Operations team.

While this should have no noticeable impact on most players who access and interact with the client as intended, we will be watching for any unforeseen edge cases that arise during our testing. If you DO happen to run into issues while playing normally (and legitimately), you can be an ally in the fight by contacting our support team with the following information:

  1. Your username.
  2. A detailed description of what was happening in client when kicked.
  3. A detailed description of any actions that led to being kicked.
  4. A screenshot of the error message.
  5. A copy of your Launch.log file. Exit your client, and then find the file here: %userprofile%\Documents\My Games\Gigantic\RxGame\Logs


NOTE: Please include the tag “ANTICHEAT:” at the start of your subject line so we can quickly filter and respond to your reports.

If all goes well, we will extend our testing while continue to monitor the impact it has on legitimate players. Thank you, as always, for your patience as we implement and tune our systems.

See you on the airship!

 

Stay Connected! Follow us on our Official Channels to get the latest Gigantic news!

 

gigantic, ggl-news, ggl-patch-notes, ggl-steam,

Most Recent More

This weekend we have a special treat for you – all heroes will be unlocked and playable for a limited time!
Read more
The king of the concrete jungle himself, Ramsay is looking for rival crews to prove their worth for prizes!
Read more
The Infernal Hunt update introduces a brand new Creature family to the Gigantic battleground! See what else the November release has in store!
Read more

hover media query supported