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Anti-Cheat Testing this Wednesday, 7/26

By MO Evangelos
Wed 26 Jul 2017 10:00:00 AM PDT

Hello everyone! In our ongoing endeavor to counteract the early hacking and cheating efforts in Gigantic, we are going to be running tests with our anti-cheat systems this Wednesday, 7/26, starting around 10:00a PDT (1:00p EDT / 7:00p CEST). These tests will take place on the Arc and Steam environments, and will be monitored closely by our Operations team.

While this should have no noticeable impact on most players who access and interact with the client as intended, we will be watching for any unforeseen edge cases that arise during our testing. If you DO happen to run into issues while playing normally (and legitimately), you can be an ally in the fight by contacting our support team with the following information:

  1. Your username.
  2. A detailed description of what was happening in client when kicked.
  3. A detailed description of any actions that led to being kicked.
  4. A screenshot of the error message.
  5. A copy of your Launch.log file. Exit your client, and then find the file here: %userprofile%\Documents\My Games\Gigantic\RxGame\Logs

NOTE: Please include the tag “ANTICHEAT:” at the start of your subject line so we can quickly filter and respond to your reports.

If all goes well, we will extend our testing while continue to monitor the impact it has on legitimate players. Thank you, as always, for your patience as we implement and tune our systems.

See you on the airship!


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